Frequently Asked Questions

We craft our products from premium, eco-conscious materials chosen per design:

• PLA (Polylactic Acid) - a plant-based biopolymer derived from renewable resources such as corn starch. Durable, lightweight and biodegradable under industrial composting.
• PETG - highly durable and impact-resistant, used where a design needs extra strength or flex.
• Other materials - some designs incorporate responsibly sourced wood components or specialised composites for a particular finish.

Every item is made to order at our studio. We begin crafting your piece only once you place an order, so nothing sits in a warehouse gathering dust. Because each item is 3D printed and hand-finished individually, every Ovarana piece is genuinely one of a kind.

Yes. Our lamps and decor are built for daily life, using high-quality materials and reliable electrical components. Every single item is individually inspected against our quality standard before it leaves the studio.

They are more robust than you might expect. The materials are durable and lightweight, free of everyday synthetic plastics, and considerably less fragile than traditional ceramics. They are still lamps, though - please unpack them with a little care.

• Wipe gently with a soft, dry or slightly damp cloth.
• Avoid harsh chemicals and abrasive cleaners.
• Keep away from direct sunlight and high heat - a stove or heater can warp the material.
• Unless stated otherwise, our products are designed to be loved indoors.

It depends on the design. Some pieces take an E14, others an E27 or a different fitting, so the exact socket and the maximum wattage are listed on that lamp's product page. Always check there before buying a bulb.

Use an LED bulb only. Filament and halogen bulbs run far too hot for a printed shade.

Yes, as long as the bulb matches the socket listed on that lamp's product page. A standard smart LED lets you control brightness and colour from your usual smart home system.

You can pay in full at checkout by UPI, card, net banking or wallet. We also offer partial cash on delivery: pay a 25% advance (minimum ₹500) online and the balance in cash when your lamp arrives, on orders up to ₹15,000 at serviceable PIN codes.

The advance is part of your order total, not a fee. Full terms are on our Shipping & Delivery page.

Because every lamp is made for one specific order. A refused delivery is not restocked - it is a piece that exists only for you and cannot be sold to anyone else. The advance keeps that risk manageable and lets us offer cash on delivery at all.

You can cancel or modify your order within 12 hours of placing it, for a full refund. After that your lamp has gone into production and changes are no longer possible. Email support@ovarana.com or WhatsApp +91 95998 70801 as soon as you can and we will do our best.

Yes. Every price shown on the website includes GST. There are no surprise charges at checkout, and shipping is free.

We ship across India. Fabrication takes 1 to 3 business days, then transit is 3–5 business days to metros, 5–7 to the rest of India, and 7–9 to remote PIN codes - so most orders arrive within 4 to 12 days in total. Custom pieces need longer. Full table on our Shipping & Delivery page.

No. Shipping is free on every order, pan-India, with no minimum value.

Not yet. We are India-only for now.

Yes. A tracking link reaches you by email, SMS and WhatsApp as soon as your order leaves the studio. If tracking has not moved for 48 hours, tell us and we will chase the courier.

In eco-friendly honeycomb cushioning inside a rigid box, packed to survive an ordinary courier journey. Please keep the packaging until you are happy with your piece - if anything is wrong, we may need it for the courier claim.

We will replace it free of charge, or refund you in full - your choice. Tell us within 48 hours of delivery at support@ovarana.com, and send your order number, clear photographs, and an unedited unboxing video running from the sealed box to the lamp in view. The video is what lets us claim against the courier, so it is required.

If you receive an incorrect, damaged or defective item, tell us within 48 hours and we will guide you through a replacement or refund. Because made-to-order pieces are crafted specifically for you, we cannot accept returns for change of mind. Slight natural variations in colour and texture are characteristics of hand-finished printing rather than faults. Full detail on our Returns & Replacements page.

Once your claim is verified and any reverse pickup has reached us, refunds are issued to your original payment method within 5–7 business days. Your bank may take a little longer to show it.

We would love to. We offer both fully custom designs and personalised tweaks to existing Ovarana pieces - a specific size, colour, texture or function. Write to support@ovarana.com or WhatsApp +91 95998 70801 and our design team will talk it through with you. Custom pieces typically take 2–3 weeks to create.

Yes, and we welcome them. Whether you are sourcing for a hotel, office, retail space or corporate gifting, we offer volume pricing and customisation for small to mid-scale runs. Reach us at support@ovarana.com with what you have in mind.