Privacy Policy

We may collect, store and use the following:

• Device & visit information - your IP address, approximate geographic location, browser type and version, operating system, referral source, length of visit, page views and navigation paths.
• Transaction information - details of the products you buy and the transactions between you and us.
• Account information - your name, email address, phone number, shipping address and billing address.
• Communication data - what you send us when you subscribe to newsletters, submit an enquiry, or contact support.
• Anything else you voluntarily choose to send us.

We never see or store your full card number. Payments are handled by our payment gateway, which is PCI-DSS compliant.

We use your personal information to:

• process your orders, deliver your products and supply tracking information;
• send you statements, invoices and payment confirmations;
• administer the website and personalise your browsing experience;
• send non-marketing communications such as order updates and support replies;
• send email notifications you have specifically requested;
• send marketing communications about our work - you can opt out at any time;
• deal with enquiries and complaints;
• keep the website secure and prevent fraud.

We do not sell, rent or trade your personal information to third parties for their marketing purposes. Ever.

We disclose your information only:

• to our employees, delivery partners and payment gateway providers, so far as reasonably necessary to fulfil your order;
• where we are required to by law, or in connection with legal proceedings;
• to establish, exercise or defend our legal rights, including for fraud prevention.

Our store is hosted on Shopify, which processes order and browsing data on our behalf in order to provide the service.

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data. Your information is stored on secure, password- and firewall-protected servers, and electronic transactions are encrypted using industry-standard technology.

Transmission over the internet is inherently insecure, so we cannot guarantee perfect security. Please keep your password confidential - we will never ask you for it, except when you log in to the website.

A cookie is a small file containing an identifier, sent by a web server to your browser and stored there. We use cookies to recognise you when you return, keep track of your cart, and improve your experience.

You can manage or disable cookies in your browser settings. Please note that disabling them may limit parts of the website - the cart in particular.

You may ask us to stop processing your personal data for marketing purposes at any time, and every marketing email carries an unsubscribe link.

You may also ask us to correct or update the information we hold about you, or to tell you what we hold, and we will do so promptly. Write to support@ovarana.com.

We may update this policy from time to time by publishing a new version here. Please check occasionally that you remain comfortable with it. The effective date at the top of this page tells you when it last changed.

Questions about this policy or how we treat your information:

Email support@ovarana.com
WhatsApp +91 95998 70801
Petacon Prime Solutions LLP, Mahindra Park, Rani Bagh, Delhi – 110034, India