Shipping & Delivery

1 to 3 business days for fabrication and quality checks, before your order is dispatched.

Production begins once your order is confirmed. Because each piece is printed and hand-finished individually, a lamp occasionally needs reprinting to meet our standard - if that will delay your dispatch, we will tell you before the third day rather than let the date slip quietly.

Free shipping on every order, pan-India. No minimum value, no surcharge for remote PIN codes.

We currently ship within India only. Import duties and international freight are not something we can handle honestly yet, so we would rather not offer it than do it badly.

Transit time is counted from dispatch, and is in addition to the 1–3 days of fabrication above.

Festive weeks, regional strikes and weather disruptions can add a few days. We will always tell you if your order is affected.

Prepaid: Pay in full at checkout by UPI, card, net banking or wallet. Your lamp goes into production immediately.

Partial cash on delivery: Prefer to pay the balance at your door? Pay a 25% advance (minimum ₹500) online at checkout and the remainder in cash when your lamp arrives.

• Available on orders up to ₹15,000, at serviceable PIN codes.
• The advance is part of your order total, not a fee - it is deducted from the amount due on delivery.
• It is fully refundable if you cancel within 12 hours, or if we cannot deliver to you. Once production has begun it cannot be refunded, because your lamp has already been made.

We ask for the advance because every lamp is made to order. A refused delivery is not restocked - it is a piece that exists only for you and cannot be sold to anyone else.

A tracking link reaches you by email, SMS and WhatsApp the moment your lamp is dispatched. If tracking has not moved for more than 48 hours, write to support@ovarana.com or message +91 95998 70801 and we will chase the courier for you - you should not have to.

Lamps are delicate and couriers are not. Please open your parcel on arrival. If your lamp reaches you damaged, defective or incorrect, our Returns & Replacements policy covers a free replacement or a full refund - tell us within 48 hours of delivery.