Returns & Replacements

We want you to feel certain about how a lamp will look, scale and cast light in your room. Ask us for unedited photographs, colour temperature details, or a live video clip - we would far rather spend ten minutes before your order than disappoint you after it.

• support@ovarana.com
• WhatsApp +91 95998 70801

Within 12 hours of placing your order - cancel for a 100% refund, no questions asked.

After 12 hours your lamp is usually already on a printer, and a part-printed piece cannot be returned to filament. If you are inside the window and printing has not started, we will cancel it regardless - just ask.

If your lamp arrives damaged, defective or incorrect, you choose: a brand-new replacement at no cost, or a full refund. Either way you pay nothing.

Tell us within 48 hours of delivery, and send us three things:

1. Your order number and a line on what is wrong, to support@ovarana.com or +91 95998 70801.
2. A single, continuous, unedited unboxing video - starting with the outer box still sealed, running without a cut until the lamp is out and in view. This is what lets us claim against the courier, so it is required.
3. Clear photographs of the shipping label and of the damaged part.

Once verified, a replacement is printed and dispatched immediately, or a refund is issued to your original payment method within 5–7 business days of the reverse pickup reaching us. Please keep the packaging until your claim is settled - the courier may want to inspect it.

Filming your unboxing takes ninety seconds and settles almost every claim the same day. We recommend it for every Ovarana parcel.

We do not accept returns or offer refunds for change of mind, or because a colour reads differently in your room than on your screen.

This is not a technicality. Your lamp was printed for your order and cannot be sold to anyone else; a round trip through a courier usually destroys a piece this delicate; and the shipping emissions are real. Small-batch making only works if we are not absorbing returns of perfectly good lamps. If you are unsure, please use section 01 first - that is exactly what it is for.

Each piece is 3D printed and finished by hand, so slight variations in layer texture and colour depth occur between lamps. These are characteristics of how your lamp was made rather than faults, and are not grounds for a refund. Anything that affects how your lamp stands, fits or lights is a defect, and section 03 covers it.

Nothing on this page limits your rights under Indian consumer law. If a lamp is defective, not as described, or delivered late, you remain entitled to take-back and refund regardless of anything above.

Delivery timelines and payment options are on our Shipping & Delivery page.